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Privacy Policy

Introduction
Information Collected
Use of Information Collected
Opt-Out
Disclosure of Data
Buy Tickets
Your Right to Access Information We Hold About You
Security
Use of Cookies
Links to Other Websites
Changes to This Privacy Policy

Introduction

Orlando FlexTicket™ and Orlando FlexTicket™ Plus are trade marks and trading names of the Orlando FlexTicket™ Alliance on whose behalf Universal Pictures Group (UK) Limited operates this website (www.orlandoflexticket.co.uk). The Alliance is made up of Universal Studios, Universal's Islands of Adventure, SeaWorld Orlando, Wet 'n Wild Orlando, Busch Gardens Tampa Bay and Aquatica. We regard the privacy of users of this website as very important. We have created this privacy policy to explain to you what information we may collect from you and the purposes for which such information may be used.

Universal Pictures Group (UK) Limited is a company registered in England under company number 04409694 with its registered office at Prospect House, 80-110 New Oxford Street, London WC1A 1HB Kingdom. Our VAT number is GB 832636429. We are a data controller under the United Kingdom 's Data Protection Act 1998 in respect of any processing of personal data which you may provide to us. In accordance with the Data Protection Act 1998 we have notified the Office of the Information Commissioner of our data processing activities: our registration number is Z8046325.

By submitting your personal information to us you are consenting to our collection and use of the information as set out in this Privacy Policy and are opting to be added to our and our group companies' and Alliance members' email and postal mailing lists.

Please note we use the services of a data processing contractor, Headland Multimedia Limited, ('the Data Processor') to collect and process information on our behalf and, in accordance with the provisions of the Data Protection Act 1998, we have written arrangements in place with Headland Multimedia to ensure personal information is processed securely and in accordance with this Privacy Policy.

Information Collected

We collect information from visitors to this website through the use of on-line forms and whenever you email us. The information we collect includes your contact details (such as your name, address and/or e-mail address), demographic information (such as age and gender) and profile data (such as your interests in theme parks).

Use of Information Collected

We process personal information collected via this website and share it with our group companies and Alliance members to deal with your enquiries and requests, to provide you by post and email with up to date news of new attractions and features of our theme parks, details of special offers and information about products and services offered by ourselves, other companies in our group and Alliance members. We may also disclose your personal information to any successor operators of our business or the businesses of Alliance members.

Opt-Out

You may opt-out of receiving information mailings from us at any time. We always give you the opportunity to opt out whenever you submit information to us and when we send you a mailing, but if at any time in the future you wish to cease receiving information from us and/or other companies in our group and/or Alliance members, just send an e-mail to orlandoflexticket@headland.co.uk with 'unsubscribe' in the subject field or write to the Data Processor, Headland Multimedia Limited, at 2 Manor Court, Manor Mill lane, Leeds, LS11 8BR stating your wish to be removed from the mailing lists.

Disclosure of Data

We will only disclose personal information collected by us, or by the Data Processor on our behalf, to other companies in our group, to Alliance members or to third parties where it is necessary in order to deal with any request received from you, to prevent fraud or crime or where we are required to disclose the information to comply with a regulatory or legal process. We may also disclose your personal information where we believe that such disclosure is needed to identify, contact or bring legal action against someone who may be causing damage to, or injuring or interfering with the rights and/or property of, us, other companies in our group, Alliance members, users of this website or anyone else that may suffer harm as a result of such activities.

We do not sell or lease personal information about visitors to this website to any third parties.

Buy Tickets

If you choose to buy tickets direct from the "Buy Tickets" page, you will be directed to an online ticket store run by one of our associated companies based in the USA. Any personal information you provide and the transaction will be handled solely in accordance with relevant US laws and that company's terms and conditions, terms of use and privacy policy which you should read as we are not the Data Controller in respect of that information.

Your Right to Access Information We Hold About You

By law you have a right to access the personal information we hold about you. To obtain a copy of the personal information we hold about you please write to The Data Protection Officer, Headland Multimedia Ltd (the Data Processor ), 2 Manor Court, Manor Mill Lane, Leeds, Yorkshire, UK, LS11 8BR together with a cheque or postal order payable to Headland Multimedia for £10 to cover administration costs. As soon as we are satisfied as to your identity we will send you, within 40 days of receipt of your written request and the fee, a copy of all the personal information we hold about you which we are legally required to disclose. Please contact the Data Processor at the same address if you have any reason to believe the data we hold on you is inaccurate.

Security

In accordance with the requirements of the Data Protection Act 1998 we have appropriate technical and organisational security measures in place to help protect your personal information. The Internet is global and no data transmitted via the Internet can be guaranteed to be 100% secure during transmission. We cannot ensure or warrant the security of any information you transmit to us before we receive it. Please note that in accordance with our security procedures we may also request proof of your identity before disclosing certain information to you.

Use of Cookies

Cookies are small pieces of information sent by a web server (such as that used to run this website) to an individual's computer which are then stored on that computer's hard drive. Cookies are used by us to identify when a visit from a user of your computer is made to this website and to keep track of your browsing patterns. Our cookies are restricted for use only on this website and are not used to transfer any personal information to any third party which is not directly connected with the operation of this website. Most browsers allow you to prevent cookies being stored on your computer. If you want to know how to do this please look at the help menu on your browser. Please note that doing so may restrict your use of this website.

Links to Other Websites

This website contains links to other websites (such as websites which sell the Orlando FlexTicket™ and Orlando FlexTicket™ Plus including those operated by companies associated with us) which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of those websites may collect information from you which will be used in accordance with their respective Privacy Policies which you should read. We are not liable for the practices of such third party website operators in respect of your personal information.

Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. If we make any substantial changes to the way in which we use your personal information we will notify you by posting a notice on the homepage of this website (www.orlandoflexticket.co.uk). You can view the current version of this Privacy Policy at any time by clicking on the 'Privacy Policy' link on the homepage.